Terms of use

2. Platform description; technology only

Clean Cutz is a software platform providing appointment scheduling, storefront management, payment processing facilitation, team and contractor coordination, marketing campaign tools, compliance document management, and social media content management tools for salons, barbershops, independent cosmetology and barbering professionals, and their customers.

Clean Cutz is a technology company, not a service provider, staffing agency, employer, or licensing authority. We do not employ, supervise, direct, or control the professionals, contractors, salons, or barbershops that use the Platform. We do not perform, guarantee, or endorse any grooming, cosmetology, barbering, or other professional service offered or rendered through the Platform. The Platform is a neutral software tool that connects parties; it is not an agent for any party.

3. Account registration and security

You must provide accurate, complete, and current information when creating an account. You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account, whether or not authorized by you, including activity by employees, contractors, or agents you grant access
• Immediately notifying us at legal@cleancutz.io of any unauthorized use of your account or any other security breach
• Ensuring that all users you invite to your organization account comply with these Terms

We are not liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep credentials secure, from credential sharing, phishing, device compromise, or any other cause outside our reasonable control.

4. Professional licensing and regulatory compliance

By creating an account or listing any service on cleancutz.io, all professionals, independent contractors, shop owners, booth renters, mobile service providers, and organizations unconditionally represent, warrant, and covenant that:

• They hold, and will at all times maintain, all licenses, permits, registrations, bonds, and other legal authority required under applicable federal, state, and local law to perform every service they list, offer, advertise, or render through the Platform, including but not limited to cosmetology, barbering, esthetics, nail technology, and any other regulated professional service
• Their establishment holds all required salon, barbershop, or other facility permits and passes all required inspections under applicable state cosmetology or barbering board rules
• They comply with all applicable health, sanitation, and infection-control standards imposed by state and local boards, departments of health, and OSHA, including proper disinfection and sterilization of tools and workstations
• They comply with all applicable employment, worker classification, and tax laws governing their relationships with employees, booth renters, independent contractors, and apprentices
• All pricing, promotions, and service descriptions comply with applicable consumer protection and truth-in-advertising laws

Your account signup is your affirmative representation of compliance with the above. It is not a license, endorsement, verification, or approval by Clean Cutz or any regulatory authority. Optional compliance document upload features, where available, are administrative tools for your own recordkeeping and do not constitute verification by Clean Cutz or any regulator.

To the fullest extent permitted by applicable law, Clean Cutz expressly disclaims all liability for any lapse, expiration, suspension, revocation, failure to renew, or misrepresentation of any professional or facility license, for services performed without required authority, for sanitation violations, for injury or harm resulting from unlicensed or negligent service delivery, or for any regulatory action taken against any user of the Platform.

5. Payment processing

Payment processing on the Platform is facilitated through Square, Inc. (“Square”). By connecting a Square account or processing payments through the Platform, you also agree to Square’s Terms of Service and all applicable Square policies, which are incorporated herein by reference.

• No card storage by Clean Cutz: We do not receive, store, or process raw card numbers, CVV codes, or banking credentials. All payment instrument handling is performed directly by Square. You are responsible for maintaining your own PCI DSS compliance obligations as a Square merchant.
• Fees and payouts: Payment processing fees, payout schedules, holds, reserves, and chargeback handling are governed by your Square merchant agreement. Clean Cutz is not a party to the financial settlement between you and your customers or between you and Square.
• Chargebacks and disputes:You are solely responsible for responding to payment disputes and chargebacks through Square’s dispute management tools. Clean Cutz may provide booking records to assist your dispute response upon request but makes no representations as to the outcome of any dispute.
• Taxes: You are solely responsible for determining and remitting all applicable sales, use, service, and other taxes on transactions processed through the Platform. Clean Cutz does not calculate, collect, or remit taxes on your behalf unless a specific tax feature is explicitly described and enabled.
• Refunds:Refund eligibility, timing, and amounts are governed by your organization’s configured cancellation and refund policy. Clean Cutz is not liable for refund amounts owed to customers as a result of disputed or cancelled services.

6. Social media integrations (Meta / Facebook & Instagram)

The Platform offers an optional social media content feature that allows you to connect a Facebook Page and/or Instagram Business Account via Meta Platforms, Inc.’s OAuth authorization flow. By connecting a social media account, you agree to the following:

• Meta Terms govern your account:Your use of the social media integration is subject to Meta’s Terms of Service, the Meta Platform Terms, and all applicable Meta community standards and advertising policies. You remain solely responsible for your Facebook Page and Instagram account and for ensuring all content published through the Platform complies with Meta’s policies.
• You authorize API access: By connecting your Meta account, you grant Clean Cutzpermission to store your OAuth access tokens (encrypted) and to make API calls on your behalf, including publishing posts and retrieving engagement metrics, as directed by your instructions within the Platform. You may revoke this access at any time by disconnecting your account within the Platform or through your Facebook account’s app settings.
• Your account credentials are your responsibility: You are solely responsible for the security of your Facebook and Instagram accounts, including protecting your Meta passwords and connected app authorizations. We are not liable for unauthorized posts, account compromises, or Meta policy violations resulting from unauthorized access to your Meta account.
• Content you publish:You are solely responsible for all content published to your Facebook Page or Instagram account through the Platform, including ensuring that such content: (a) does not infringe any third-party intellectual property right; (b) complies with applicable truth-in-advertising and FTC endorsement guidelines; (c) complies with all applicable laws regarding promotions, contests, and sweepstakes; and (d) complies with Meta’s content and advertising standards.
• Third-party service interruption:The social media integration depends on the availability of Meta’s Graph API, which is subject to change, rate limiting, deprecation, or suspension by Meta at any time and without notice. Clean Cutzis not responsible for any inability to post, retrieve metrics, or access social features resulting from changes to Meta’s API, policies, or platform.
• No endorsement: Clean Cutzdoes not endorse, review, or take responsibility for content you publish through the social media integration. We reserve the right to suspend or terminate access to the social media integration for any user who uses it to distribute content that violates these Terms, Meta’s policies, or applicable law.

7. Communications (email and SMS)

7.1 Appointment text messages (SMS)

If you opt in to text messages — by checking the SMS consent box at booking or in your account settings — you authorize Clean Cutz and the professional or shop you book with to send recurring automated SMS/MMS appointment notifications (such as booking confirmations, reminders, schedule changes, and receipts) to the mobile number you provide. Consent is not a condition of booking or of any purchase. Message frequency varies based on your activity. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. Mobile carriers are not liable for delayed or undelivered messages. These messages are delivered through our SMS provider (Twilio); see our Privacy Policy for how we handle your phone number. This consent is separate from any marketing messages described below.

7.2 Marketing communications

The Platform also includes tools for sending marketing emails and SMS text messages to your customer contacts. By using these features, you agree to the following:

• You are the sender of record: All marketing emails and SMS messages sent through the Platform are sent on your behalf. You are the sender of record and solely responsible for compliance with all applicable laws.
• Email — CAN-SPAM Act: All commercial email campaigns must comply with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), including including a valid physical postal address in every message, a clear and conspicuous opt-out mechanism, honoring opt-out requests within 10 business days, and not using deceptive subject lines or sender information.
• SMS — TCPA compliance: You must obtain prior express written consent from each recipient before sending any marketing SMS or MMS message, as required by the Telephone Consumer Protection Act (47 U.S.C. § 227) and applicable FCC regulations. You must honor opt-out requests (STOP replies) immediately. TCPA violations can result in statutory damages of $500–$1,500 per message. Clean Cutz is not liable for any TCPA violation arising from your use of the SMS marketing feature.
• Contact list accuracy: You represent that all contacts in any list you upload or use within the Platform have provided legally sufficient consent to receive the specific type of communication you are sending and have not opted out.
• Prohibited content: You may not use the marketing features to send unsolicited messages, spam, phishing communications, content that violates applicable law, or content that is false, misleading, or deceptive.
• Delivery infrastructure: Delivery of emails and SMS messages depends on third-party delivery providers and is not guaranteed. Clean Cutzis not responsible for deliverability, filtering by recipient mail or SMS providers, or regulatory action taken against you for your use of the marketing features.

8. User content

You retain ownership of all content you upload to the Platform (portfolio images, service photos, storefront assets, marketing copy, etc.). By uploading content, you grant Clean Cutz a non-exclusive, royalty-free, worldwide license to host, store, display, and process your content solely for the purpose of providing the Platform to you and your organization.

You represent and warrant that:

• You own or have all necessary rights and licenses to upload and use the content within the Platform
• All photos of individuals are uploaded with the subject’s consent and, where required by applicable publicity or privacy law, with appropriate model releases
• Your content does not infringe any third-party intellectual property right, defame any person, or violate any applicable law

We reserve the right to remove any content that violates these Terms or applicable law without prior notice.

9. Contractor and organization relationships

The Platform may be used by both independent contractors (“Contractors”) and organizations such as salons, barbershops, or franchise operators (“Organizations”). The following applies to both:

• Independent relationship: Nothing in these Terms or the Platform creates an employment, partnership, joint venture, agency, franchise, or similar relationship between Clean Cutz and any Contractor or Organization. Contractors using the Platform are independent service providers, not employees or agents of Clean Cutz.
• Worker classification: Organizations are solely responsible for correctly classifying and treating all individuals working within their business (employees vs. independent contractors vs. booth renters) in accordance with applicable federal, state, and local employment law. Clean Cutz makes no representation about the appropriate classification of any individual and is not liable for any worker misclassification claims.
• Organization administrator responsibility: Organization administrators are responsible for managing user access, permissions, and data within their organization account. You are liable for all actions taken by users you invite or grant access to, including misuse of marketing, payment, or social media features.
• Service disputes: Disputes between customers and service providers (including disputes about service quality, injury, property damage, or no-shows) are between those parties. Clean Cutz is not a party to such disputes and is not obligated to mediate, resolve, or indemnify any party.

10. Prohibited uses

You may not use the Platform to:

• Violate any applicable federal, state, local, or international law or regulation
• Offer, advertise, or perform any service for which you do not hold a required professional license or permit
• Transmit spam, unsolicited commercial email, or SMS messages to individuals who have not provided legally required consent
• Publish false, misleading, defamatory, or fraudulent content through any Platform feature, including the social media integration
• Attempt to gain unauthorized access to the Platform, other users’ accounts, or any connected third-party services
• Reverse engineer, decompile, or attempt to extract source code from the Platform
• Use the Platform to process payments for illegal goods or services
• Use the social media integration to publish content that violates Meta’s Platform Terms or community standards
• Interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure

We reserve the right to suspend or terminate any account that we reasonably believe is engaged in prohibited use, without prior notice and without liability.

11. Third-party services and integrations

The Platform integrates with third-party services including Square (payments) and Meta Platforms, Inc. (social media). These integrations are provided for your convenience. We do not control these third-party services and are not responsible for their availability, accuracy, security, or actions. Each third-party service is governed by its own terms of service and privacy policy, which you are independently responsible for reviewing and complying with.

Third-party services may change their APIs, policies, or pricing at any time, which may affect or disable Platform features that depend on them. Clean Cutz does not guarantee the continued availability of any integration and is not liable for any loss or damage resulting from changes to or discontinuation of any third-party service.

12. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED AVAILABILITY.

CLEAN CUTZ DOES NOT WARRANT THAT (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY THIRD-PARTY INTEGRATION (INCLUDING SQUARE OR META) WILL REMAIN AVAILABLE OR FUNCTION AS EXPECTED; (D) ANY PROFESSIONAL LISTED ON THE PLATFORM IS LICENSED, QUALIFIED, OR INSURED; OR (E) THE RESULTS OF USING THE PLATFORM WILL BE ACCURATE OR RELIABLE.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, our liability is limited to the minimum extent permitted by law.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLEAN CUTZ, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CLEAN CUTZ’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO CLEAN CUTZ FOR THE PLATFORM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE REMEDIES PROVIDED FAIL OF THEIR ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIABILITY EXCLUSIONS OR LIMITATIONS; IN SUCH JURISDICTIONS THE ABOVE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to defend, indemnify, and hold harmless Clean Cutz, its officers, directors, employees, contractors, agents, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the Platform in violation of these Terms
• Services you offer, advertise, or render (including injury, property damage, sanitation violations, or failure to maintain required professional licenses)
• Your use of the payment processing integration, including any chargebacks, tax non-compliance, or fraudulent transactions associated with your account
• Your use of the social media integration, including any content you publish to Facebook or Instagram through the Platform and any violation of Meta’s terms or policies
• Your use of the email or SMS marketing features, including any violation of the CAN-SPAM Act, TCPA, or any other applicable marketing or communications law
• Your misclassification of workers or violation of applicable employment law
• Any breach of your representations and warranties in these Terms
• Any claim by a third party arising from your content, services, or business operations

15. Intellectual property

The Platform, including its software, design, trademarks, trade names, logos, and all associated intellectual property, is owned by or licensed to Clean Cutz and is protected by applicable intellectual property laws. Nothing in these Terms grants you a right or license to use any Clean Cutz trademark, trade name, or logo.

You may not reproduce, distribute, modify, create derivative works of, publicly display, reverse engineer, or otherwise exploit any part of the Platform without our prior written consent.

16. Term and termination

These Terms remain in effect while you use the Platform. We reserve the right to suspend or terminate your account and access to the Platform at any time, for any reason, including but not limited to a violation of these Terms, at our sole discretion and without prior notice or liability.

You may close your account at any time by contacting us at legal@cleancutz.io. Upon termination, your right to access the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including Sections 4, 6, 7, 12, 13, 14, 17, and 18) will survive.

17. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict-of-law provisions. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Fulton County, Georgia for the resolution of any dispute arising out of these Terms or your use of the Platform, except where prohibited by applicable law.

Before initiating any legal proceeding, you agree to attempt to resolve disputes informally by contacting us at legal@cleancutz.io. If a dispute is not resolved within thirty (30) days of informal notice, either party may pursue the matter in accordance with this section.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. ALL CLAIMS MUST BE BROUGHT IN THE PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

18. General provisions

• Entire agreement: These Terms, together with the Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Clean Cutz regarding the Platform and supersede all prior agreements.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force.
• No waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.
• Changes to Terms: We may update these Terms at any time. Material changes will be communicated via in-app notice or email at least 14 days before taking effect. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.

19. Contact

Questions about these Terms should be directed to:

Clean Cutz
Legal Department
legal@cleancutz.io